An unopened item is considered to be in a new, resalable condition in the original, undamaged manufacturer’s packaging. Items must be free of scratches, dents, and other cosmetic defects. Items must not have been installed or used in any way. Some items have different policies and may be subject to a 15% restocking fee. We will issue your refund, less shipping and/or restocking fees (where required) once the product is returned to the warehouse and inspected. Refunds are always issued back to the original payment method. Shipping charges are non-refundable. Please contact us before purchasing to inquire if a product you are interested in is eligible for restocking fees.
Some opened products may be eligible for return within 30 days of purchase at the discretion of Greenenvysupply.com. If approved, a 20% restocking fee will be applied. Please contact us to find out if your product is eligible for return with a restocking fee. We are sorry, but used items may not be returned.
Products we cannot ever accept back if opened include Grow Lights, Grow Tents, Extraction Equipment, CO2 Bags, Pressing Equipment (Jack Pucks, Rosin Presses), Trimming Tools, Trimmers, Nutrients and Pesticides.
If you need to return an item, please email us at [email protected] to request a Return Authorization Form. All returns must first be authorized so we can give you detailed instructions on where to send your item(s). The customer is responsible for all return shipping costs and for sending the item(s) back in the same condition the shipment was delivered in. We highly recommend insuring your return package with the carrier of your choice. In the unfortunate event you send back an item and it happens to be damaged, lost, or stolen in transit back to the warehouse, Greenenvysupply.com is not responsible. Refunds will be credited to the original purchasing credit card or PayPal account. Please allow 14-21 days of processing time for your refund to be issued. Processing time begins on the date Green Envy Supply receives the returned merchandise. All returns will be addressed within 24 hours.
**All returns must first be authorized by GreenEnvySupply.com. Items returned without prior authorization from GreenEnvySupply.com will be returned to sender. Once your return has processed, you will receive a detailed email with the address of the warehouse the item(s) should be shipped back to and instructions for the return.**
Oh no, what happened? Whatever the problem is I’m sure we can fix it! We at GreenEnvySupply.com strive to provide our customers with superior customer service and satisfaction. If you received a defective product, please contact us immediately so we can work with you to fix the problem. You can contact us by phone at 1-866-GRN-ENVY or by email at [email protected]. To expedite the return process please email a description of the issue along with any photos. Defective products must be addressed within 14 days after receiving the product.
Green Envy is an authorized reseller of hydroponic supplies and grow lights. All of our products are guaranteed to be BRAND NEW and most come with EXCELLENT manufacturer’s warranties. GreenEnvySupply.com guarantees 100% satisfaction. If you have a warranty inquiry on any item purchased from GreenEnvySupply.com we can assist you in getting more information as well as help you work with the manufacturer directly!
Questions and Contact Information: If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact our Privacy Compliance Officer at: [email protected].