Returns & Refunds
Thank you for shopping with Green Envy Supply! If you’ve changed your mind about a purchase from us, you may return most UNOPENED items within 30 days after the invoice purchase date for a refund. We cannot ever accept back Nutrients, Trimming Machines, Lamps (Bulbs), Grow Tents or Harvest Tools.
**Please keep all packaging materials until you are completely satisfied with the item(s) purchased. Doing so will make it easier to return your item(s) if necessary. Returns may be refused if the manufacturer’s packaging is damaged or missing.**
UNOPENED ITEMS
An unopened item is considered to be in a new, resalable condition in the original, undamaged manufacturer’s packaging. Items must be free of scratches, dents, and other cosmetic defects. Items must not have been installed or used in any way. Some items have different policies and may be subject to a 15% restocking fee. We will issue your refund, less shipping and/or restocking fees (where required) once the product is returned to the warehouse and inspected. Refunds are always issued back to the original payment method. Shipping charges are non-refundable. Please contact us before purchasing to inquire if a product you are interested in is eligible for restocking fees.
OPENED ITEMS
Some opened products may be eligible for return within 30 days of purchase at the discretion of Greenenvysupply.com. If approved, a 20% restocking fee will be applied. Please contact us to find out if your product is eligible for return with a restocking fee. We are sorry, but used items may not be returned.
Products we cannot ever accept back if opened include Grow Lights, Grow Tents, Extraction Equipment, CO2 Bags, Pressing Equipment (Jack Pucks, Rosin Presses), Trimming Tools, Trimmers, Nutrients and Pesticides.
RETURN AUTHORIZATION
If you need to return an item, please email us at [email protected] to request a Return Authorization Form. All returns must first be authorized so we can give you detailed instructions on where to send your item(s). The customer is responsible for all return shipping costs and for sending the item(s) back in the same condition the shipment was delivered in. We highly recommend insuring your return package with the carrier of your choice. In the unfortunate event you send back an item and it happens to be damaged, lost, or stolen in transit back to the warehouse, Greenenvysupply.com is not responsible. Refunds will be credited to the original purchasing credit card or PayPal account. Please allow 14-21 days of processing time for your refund to be issued. Processing time begins on the date Green Envy Supply receives the returned merchandise. All returns will be addressed within 24 hours.
**All returns must first be authorized by GreenEnvySupply.com. Items returned without prior authorization from GreenEnvySupply.com will be returned to sender. Once your return has processed, you will receive a detailed email with the address of the warehouse the item(s) should be shipped back to and instructions for the return.**
Shipping Methods
We pride ourselves on FAST and DISCREET shipping. All orders over $50 within the 48 continental United States will qualify for FREE SHIPPING! We have access to over a dozen warehouses to cut down on transit times. Orders always ship from the closest warehouse with stock available to the delivery address. Orders may be fulfilled directly by the manufacturer or distributor in an effort to reduce the shipping time.
International orders please contact us for a shipping quote by emailing [email protected].
Orders placed before 11 AM PST Monday through Friday are usually processed same business day. We use reliable carriers such as Fedex, UPS and USPS. For the privacy of our customers, we make sure to ship everything discreetly in packaging that does not allude to its contents.
Shipping Method Processing Delivery
*Standard Ground 1–24 Hours 3–5 Business Days (Average of 3-4)
*Expedited 2 Day 1–24 Hours 2 Business Days
*Please be advised that these options are averages from the time your order is picked up by the shipping carrier, not from the time the order was submitted. There is a 1-24 hour processing time period.
Green Envy reserves the right to notify you of any additional shipping charges necessary to deliver your order. We do our best to ensure that shipping is accurately calculated in your shopping cart at the time of purchase, however, at times, it may not be possible to do so accurately (e.g. rural delivery location, shipment requiring multiple pallets, international shipping fees, etc.). If you are notified of any additional charges, you will have the right to modify or cancel your order for a full refund.
Defective Products
Oh no, what happened? Whatever the problem is I’m sure we can fix it! We at GreenEnvySupply.com strive to provide our customers with superior customer service and satisfaction. If you received a defective product, please contact us immediately so we can work with you to fix the problem. You can contact us by email at [email protected]. To expedite the return process please email a description of the issue along with any photos. Defective products must be addressed within 14 days after receiving the product.
Inspect for Damage
Merchandise damaged during shipping is the responsibility of the carrier. Upon receiving merchandise it is the customer’s responsibility to inspect packaging thoroughly before accepting merchandise. If there is damage to the packaging you must refuse delivery of the package on account it is damaged. GreenEnvySupply.com is happy to help expedite the matter and work with you to replace the items as soon as possible. Please do not hesitate to report damaged items, as some carriers have strict time requirements that limit their liability.
Manufacturer Warranties
Green Envy is an authorized reseller of hydroponic supplies and grow lights. All of our products are guaranteed to be BRAND NEW and most come with EXCELLENT manufacturer’s warranties. GreenEnvySupply.com guarantees 100% satisfaction. If you have a warranty inquiry on any item purchased from GreenEnvySupply.com we can assist you in getting more information as well as help you work with the manufacturer directly!
Low Price Guarantee
We take pride in having some of the best prices around. If you think you’ve found a great deal online but wish to shop with us, give us a shout and we will do our best to meet or beat that price. Simply email [email protected] with “Price Match” in the subject line. Include a link to the product(s) on the other company’s website.
The item(s) in question must be in new condition and 100% identical. The other company must be valid in the industry and have the product in stock. Additional taxes and fees may apply. Coupons and codes may not be valid when doing price match.
Contact Information
If you have any questions about this agreement, you can email us at [email protected].
